We understand how important a satisfying shopping experience is. If you are not satisfied with your order, we apply a fair returns and refunds policy.
Missing products due to stock shortages
If we are unable to supply your entire order because an item is out of stock, we will refund the amount corresponding to the missing products, using the payment method used for the purchase.
Damaged products
We take every necessary precaution to pack and ship your products safely. If you nevertheless receive a parcel with damaged contents, contact us within 48 hours of receipt. You then have two options:
- Refund – we refund the full amount of the damaged products, including the original shipping costs;
- Replacement – we replace the damaged products with identical or similar items, at no extra cost.
Conditions
- Keep the damaged products and the original packaging.
- Any request for a refund or replacement must reach us within 14 days of receiving the order.
- For hygiene reasons, food products that are not defective or damaged cannot be taken back or refunded once opened.
How to reach us
Email: info@latsarine.ch
Telephone: +41 22 310 60 18
Shop: Rue de la Tour-de-Boël 3, 1204 Geneva, Switzerland
We will do our best to help you quickly and efficiently.