Privacy policy

1. Introduction

The purpose of this statement is to inform you about how we use the personal data we collect in the course of providing our services and products, including when you visit our website and our social media. It applies both to the personal data we already hold and to data collected in the future.

The processing of your data is subject to Swiss data protection legislation, in particular the Federal Act on Data Protection of 25 September 2020 (FADP), which came into force on 1st September 2023.

Personal data (hereinafter "Data") means any information relating to an identified or identifiable natural person: name, address, telephone number, email address, IP address, information enabling a device to be identified.

2. Data controller

La Tsarine Sàrl
Rue de la Tour-de-Boël 3, 1204 Geneva, Switzerland
UID: CHE-329.013.976
Email: info@latsarine.ch · Telephone: +41 22 310 60 18

3. Categories of data processed

When you contact us – by telephone, through our website or on social networks – you provide us with certain Data. These may include:

  • Data exchanged in the course of your communications with us (post, telephone, email, social networks): name, delivery and billing address, telephone, email address, language, payment information, username, customer number and password (which is never stored in plain text);
  • Data resulting from visiting the site or using our services: IP address, device identification data, connection data (time, date, browser type, operating system), pages viewed, ratings and comments, form entries and cookies;
  • Data resulting from offers and contracts concluded with us: type of order, date, products chosen, specific fulfilment details.

4. Use of your Data

  • preparing offers, concluding, fulfilling and processing orders;
  • operating, maintaining and optimising our services and our website;
  • managing customer accounts, for identification and security purposes;
  • improving and developing our products and services;
  • managing customer relations, including sending the newsletter where you have consented to it;
  • complying with applicable laws and regulations, responding to requests from authorities.

5. Sharing Data with third parties

5.1 Service providers and processors

We may pass Data on to our staff, to third-party service providers (fiduciary, bank, legal advisers), to partner companies and to technical processors: website host, email delivery provider, carriers responsible for delivering to you. These third parties are not authorised to use this Data for any purposes other than those described here.

Where Data is disclosed abroad to a State which, according to the list drawn up by the Federal Council, does not have legislation ensuring an adequate level of protection, disclosure only takes place within the framework of the safeguards provided for in Art. 16 para. 2 FADP or the exceptions in Art. 17 FADP. Our website is hosted within the European Economic Area.

5.2 Disclosure to authorities

We may be required to disclose Data to comply with a legal obligation or to respond to a request from an administrative or judicial authority.

6. Your rights

Under the conditions of Art. 25 et seq. FADP, you have in particular the following rights:

  • Right of access – to know at any time which Data concerning you is being processed.
  • Right to information – to be informed of how your Data is used.
  • Right to withdraw your consent – at any time, where processing is based on consent (in particular for the newsletter).
  • Right to object to the processing of your Data.
  • Right to rectification of inaccurate or incomplete Data.
  • Right to restriction of processing.
  • Right to erasure, unless a legal basis or legitimate interest requires us to retain certain Data.
  • Right to receive or transfer your Data in a commonly used electronic format.

Exercising these rights is free of charge, subject to the exceptions provided for by law. Requests should be sent to the data controller indicated in section 2. From your customer account, you can also obtain a copy of your data and request its deletion.

7. Retention period

We keep your Data for as long as necessary to achieve the purposes for which it was collected. Some Data is subject to legal retention obligations of ten years or more, which we comply with; other Data, in particular contractual Data, is kept for the applicable limitation periods. Data generated by use of the site (cookies) is deleted considerably sooner.

8. Security

We use appropriate organisational and technical measures to protect your Data against accidental or intentional manipulation, loss, destruction or unauthorised access by third parties: site served entirely over HTTPS, passwords stored in encrypted form, restricted access to administration. Our measures evolve with technology.

9. Cookies

Our site only sets cookies necessary for it to function: maintaining your session and basket, remembering your language and login, protecting forms. They are not used for advertising or profiling.

We use no audience measurement tools or advertising trackers (no Google Analytics, no social network pixel). You can configure your browser to refuse cookies; however, some site features, including the basket, will then no longer work properly.

10. Entry into force

This statement may be amended at any time; the version published on this page is authoritative.

See also our general terms and conditions of sale and our legal notice.

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